Warranty/Service

All ALX Rods are covered by a limited warranty against workmanship and materials for the original owner. ALX Rods will inspect all rods and determine if failure was due to workmanship or materials. For damage determined to be the result of defect, ALX Rods will promptly repair/replace the product with no charge. International customers will obtain a replacement from their local in country distributor or wait for a replacement to be shipped in future orders. Upgrades and model changes are not available.

• ENOX: 5 Years (60 months)
• ZOLO: 3 Years (36 months)
• OXIM: 2 Years (24 months)
• IKOS & VYRO: 1 Year (12 months)
• CUSTOM RODS: Based on the blank series used

All warranty claims require proof of purchase...

Time period is based on the date of purchase recorded at registration proven by receipt or date of manufacture (based on serial number) if the rod is unregistered. You may register your rod here. 

If an ALX Rod is replaced under warranty at no charge to the customer, the newly replaced rod will receive the remainder of the original warranty. Consequently, in the event that the second product fails, the date of sale of the original retail purchase is to be used as the beginning date when calculating months of service.

Damage or failure resulting from normal wear and tear, misuse, neglect, accidents, theft, unapproved alterations, intentional damage, loss, or acts of God are not covered.

TO MAKE A WARRANTY CLAIM

To make a warranty claim, you will be required to ship the entire damaged rod, along with a FULLY completed Warranty Return Form. For more information on this please get in contact with us here.

RODS DEEMED UNREPAIRABLE WILL NOT BE RETURNED UNLESS THE CLAIMANT PAYS FOR RETURN SHIPPING.

SURE SET REPLACEMENT

Stuff happens – and it’s usually at the worst time. So that we can help you get back to fishing faster, we offer a one-time per rod, no questions replacement policy for rods that have been registered to original owners.

Please note this is a replacement program we offer specially for our customers. Defects are covered by our warranty program. Upgrades and model changes are not available.

***Custom Rods are not eligible for the SureSet Program*** 

How it works:

e-Mail us here to get in contact regarding our SureSet Replacement Program.

The SureSet Program is for the original purchaser and is not transferrable. Any rod purchased under the SureSet program is not eligible for future replacement.

Please email the following information to us here

• Purchaser/Owner name
• Address
• Contact number
• Serial number of the rod
• Model name of the rod
• Electronic images of the rod damage, rod label, and serial number

Rod cost for the SureSet Replacement Program is determined by your local in country distributor.

The shipping cost for any SureSet Replacement Order is determined by your local in country distributor. Local pickup is available at no cost. SureSet orders may be combined with other purchases to qualify for free or promotional shipping rates.

Rods not registered require an additional processing fee. Register your rod yourself here.

Your local in country distributor will ship your rod where you want it in country via Economy Road freight.